Optimizely 24/7 support

dotcentric can help protect and monitor your business critical Optimizely (previously Episerver) platform with our 24/7 SLA-backed support.


24/7 Optimizely Support

dotcentric are one of the only Optimizely partners (previously Episerver) in the UK to provide 24/7 support by certified Optimizely experts. This provides our clients with confidence that their business critical websites and applications are monitored and supported throughout the day, night and weekend.

Our Optimizely support covers:
  • Availability/uptime monitoring
  • Application performance monitoring
  • Issue diagnosis and resolution
  • SLA Framework
  • Direct access to Certified Optimizely experts
  • Upgrades & hotfixes
contact us to learn more
In the 14 or so months since our site launch, dotcentric has helped us develop new features, bringing both excellent technical know-how and imagination to all work and always responding promptly.
Susan Law - Corporate Communications Manager, NMC

Meet our Optimizely experts

CEO & Founder
Alastair Higgs

Alastair has been helping organisations build outstanding digital experiences on enterprise-level platforms such as Optimizely for over 15 years. He is recognised as an Optimizely expert and spent 4+ years delivering the official Optimizely developer training throughout the UK.

Technical Lead & Optimizely MVP
Jacob Pretorius

Jacob is an Optimizely MVP serving on the Subject Matter Expert committee – helping set the standard of the Optimizely certification exams. He has worked with clients such as Electrolux Group, The Jockey Club and INEOS Group leading teams to deliver award-winning work. He started his career in-house at Optimizely itself.

Operations Director
Adam Boulahlib

Adam has over 10 years’ experience delivering award winning Optimizely solutions for a wide range of organisations. Clients who have benefited from his in-depth knowledge and expertise include Northern Ireland Assembly, The Nursing & Midwifery Council, The Solicitors Regulation Authority and Karndean.

Our Optimizely success stories

Re-designing a healthcare regulator's website on the Optimizely platform

The Nursing & Midwifery Council (NMC) is the independent professional regulatory body for nurses and midwives in the UK. It helps protect patients and the public by setting standards of education, training and conduct. 

We won a public sector tender to re-design their flagship website and re-develop the solution on lastest version of Optimizely (previously Episerver).

view case study

Helping a leader in weighing solutions get the most from personalisation

Avery Weigh Tronix is a global organisation producing a broad range of high-quality industrial products and weighing systems.

Avery approached us to help re-develop their web estate to make improvements to their existing CMS on the Optimizely platform and to develop personalisation features that would align with their marketing content stategy.

view case study

Increasing ticket conversions with an improved customer journey

The LTA's major events are pivotal to the summer season of tennis and are warm-up tournaments to the biggest Grand Slam of the year, Wimbledon. During peak times when tickets are on sale the LTA’s event pages get a significant amount of traffic.

Based on customer feedback and analytic data it had become evident there were a number of issues with the current experience. The LTA wanted to address these issues to improve user journeys and increase conversions to their third party ticketing website providers.

view case study
  • Approaching dotcentric completely changed our idea of what we needed as they were able to think outside the box and present us with a solution that solved our problem.
    Muhammed Parkar - Digital Communications Manager, NMC
  • dotcentric did a fantastic job of redesigning our ecommerce event websites. We have had positive feedback both internally and externally, and are extremely happy with the outcome of this project.
    Aggie Hau - Digital Product Lead, LTA
  • dotcentric delivered a range of outstanding digital work, from complete website design and build to urgent digital marketing assets. The team have an exceptional can do attitude and are diligent project managers.
    Charlie Hunter-Schyff - Head of Planning and Insights, Telefonica
  • I have found the knowledge, expertise, guidance and support offered to me to be of the highest standard. dotcentric have shown an aptitude to fully understand our business and the markets in which we operate.
    Andy Parton - Global Digital Marketing Manager, Avery Weigh Tronix

Interested in working together?

To learn more about working with us, talk directly with Alastair on 0203 8876616 or email al@dotcentric.co.uk.