Episerver 24/7 support

dotcentric can help protect and monitor your business critical Episerver platform with our 24/7 SLA-backed support.

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24/7 Episerver Support

dotcentric are one of the only Episerver partners in the UK to provide 24/7 support by certified Episerver experts. This provides our clients with confidence that their business critical websites and applications are monitored and supported throughout the day, night and weekend.

Our Episerver support covers:
  • Availability/uptime monitoring
  • Application performance monitoring
  • Issue diagnosis and resolution
  • SLA Framework
  • Direct access to Certified Episerver experts
  • Upgrades & hotfixes
contact us to learn more
In the 14 or so months since our site launch, dotcentric has helped us develop new features, bringing both excellent technical know-how and imagination to all work and always responding promptly.
Susan Law - Corporate Communications Manager, NMC

Meet our Episerver experts

'Alastair
CEO & Founder
Alastair Higgs

Alastair has over 15 years experience designing advanced web based solutions. He is recognised as an Episerver specialist and spent 4+ years delivering the official Episerver developer training throughout the UK. Alastair continues to play a major role in the day to day delivery of every project.

al@dotcentric.co.uk
'Giuliano
Technical Lead
Giuliano Dore

Giuliano is a certified Episerver developer who leads our technical team. He has over 10 years' experience delivering enterprise digital platforms and leading development teams. Giuliano has had the opportunity to work on digital projects for the likes of Coca-Cola, Alzheimer's Society and Logicor.

giuliano@dotcentric.co.uk
'Adam
Operations Director
Adam Boulahlib

Adam has over 10 years’ experience developing complex enterprise solutions. These days he leads and manages our growing development team. Clients who have benefited from his expertise include Avery Weigh Tronix, Northern Ireland Assembly, The Nursing & Midwifery Council, The Solicitors Regulation Authority and Karndean.

adam@dotcentric.co.uk

Our Episerver success stories

Re-designing a healthcare regulator's website on the Episerver platform

The Nursing & Midwifery Council (NMC) is the independent professional regulatory body for nurses and midwives in the UK. It helps protect patients and the public by setting standards of education, training and conduct. 

We won a public sector tender to re-design their flagship website and re-develop the solution on lastest version of Episerver.

view case study

Helping a leader in weighing solutions get the most from personalisation

Avery Weigh Tronix is a global organisation producing a broad range of high-quality industrial products and weighing systems.

Avery approached us to help re-develop their web estate to make improvements to their existing CMS on the Episerver platform and to develop personalisation features that would align with their marketing content stategy.

view case study

Increasing ticket conversions with an improved customer journey

The LTA's major events are pivotal to the summer season of tennis and are warm-up tournaments to the biggest Grand Slam of the year, Wimbledon. During peak times when tickets are on sale the LTA’s event pages get a significant amount of traffic.

Based on customer feedback and analytic data it had become evident there were a number of issues with the current experience. The LTA wanted to address these issues to improve user journeys and increase conversions to their third party ticketing website providers.

view case study
  • Approaching dotcentric completely changed our idea of what we needed as they were able to think outside the box and present us with a solution that solved our problem.
    Muhammed Parkar - Digital Communications Manager, NMC
  • dotcentric did a fantastic job of redesigning our ecommerce event websites. We have had positive feedback both internally and externally, and are extremely happy with the outcome of this project.
    Aggie Hau - Digital Product Lead, LTA
  • dotcentric delivered a range of outstanding digital work, from complete website design and build to urgent digital marketing assets. The team have an exceptional can do attitude and are diligent project managers.
    Charlie Hunter-Schyff - Head of Planning and Insights, Telefonica
  • I have found the knowledge, expertise, guidance and support offered to me to be of the highest standard. dotcentric have shown an aptitude to fully understand our business and the markets in which we operate.
    Andy Parton - Global Digital Marketing Manager, Avery Weigh Tronix

Interested in working together?

To learn more about working with us, talk directly with Alastair on 0203 8650705 or email al@dotcentric.co.uk